Return & Exchange Policy for Dom Fashion
At Dom Fashion, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer a straightforward return and exchange process. Please review the details below.
1. Eligibility for Returns and Exchanges
1.1. Conditions for Returns
•Items must be returned within 30 days from the date of delivery.
•Products must be unworn, unwashed, and in their original condition with all tags attached.
•Items that are damaged, altered, or show signs of use are not eligible for return.
1.2. Non-Returnable Items
The following items cannot be returned or exchanged:
•Clearance or sale items marked as “Final Sale.”
•Customized or personalized products.
•Gift cards.
2. How to Return or Exchange an Item
2.1. Return Process
1.Initiate a Return: Contact our customer support team at [email protected] or call us at +1 (316) 946-0088 to request a return authorization.
2.Package the Item: Place the item securely in its original packaging, including all documentation and accessories.
3.Ship the Item: Use the prepaid return label provided by us (if applicable) or choose a shipping method of your choice to return the item to the address below:
Dom Fashion Returns Department
220 E Adams St
Burrton, KS 67020, USA
2.2. Exchange Process
•Follow the same steps as above and specify the item you wish to exchange for during your return request.
•Exchanges are subject to product availability.
3. Refunds
•Refunds are processed to the original payment method within 5-7 business days of receiving your returned item.
•Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
•Credit card companies may take additional time to reflect the refund in your account.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of delivery at [email protected] or +1 (316) 946-0088. We will arrange for a replacement or full refund at no additional cost.
5. Return Shipping Costs
•Prepaid Label: If you use the return label we provide, the cost will be deducted from your refund unless the return is due to our error.
•Customer Responsibility: If you choose to use your own shipping method, you are responsible for the shipping costs.
6. International Returns
For international orders, customers are responsible for return shipping costs, duties, and taxes. Please contact our support team for further assistance.
7. Additional Information
•We reserve the right to refuse returns that do not meet the criteria outlined in this policy.
•For gift returns, the refund will be issued as store credit to the gift recipient.
8. Contact Us
For questions or assistance with returns and exchanges, please contact:
•Email: [email protected]
•Phone: +1 (316) 946-0088
•Mail:
Dom Fashion
220 E Adams St
Burrton, KS 67020, USA
Thank you for shopping with Dom Fashion. Your satisfaction is our priority, and we are here to assist you!